You have 14 days to return your item to our warehouse from the date you received it.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing.
You can submit a return request via the returns section HERE by entering your 4-digit order number and email address to our online portal system.
Returns will not be accepted if not pre-approved via our online portal system, please allow 2 business days for your return to be approved.
Once your request has been approved you will be notified via email and offered a printable return shipping label, please note this is not pre-paid.
DE LA VALI IBIZA SL
PLACIDO PEREIRA, 5 BJ, EIVISSA, 07800 IBIZA, Balears Province, Spain